Reference

Privacy Policy For Your viva78 Account

viva78 Privacy Policy explains what account, device and wallet details we collect, why we use them and how you can ask about your records.

Account dataWallet recordsCookie choicesContact route
viva78 Privacy Policy For Your viva78 Account
CONTACT YOUR WAY

Privacy Questions Meet Account Support

A clear contact path helps you control your personal data without guessing which team to reach.

Account data request Ask us to explain the account details we hold, the reason for their use…
Wallet record check If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, send the receipt or…
Policy contact route For a Privacy Policy request, state whether you want access, correction, deletion or clarification.
DATA CONTROL DETAILS

What We Do With Your Account Data

Privacy Policy choices matter most when they match what happens during an ordinary account session.

Account security

We use login details, verification steps and device signals to identify unusual access.

Payment references

A wallet or bank reference can help us match a deposit or withdrawal status to your profile.

Cookie settings

Cookies can keep your session active and remember selected account settings on your browser.

Retention timing

We retain personal data for the period needed to operate the account, handle security events, resolve payment questions or meet…

Correction request

If your phone, email or profile detail is wrong, contact us with the corrected value and complete the requested account…

Removal request

You can ask whether a personal record may be removed from your viva78 account.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the questions you may have before opening an account or while checking an existing profile. Each answer describes the practical route we use for account data, cookies, payment references and contact requests. Where eligibility or access is part of the question, it depends on local law.

The viva78 Privacy Policy covers account details, login and verification records, device signals, cookies, wallet references and support requests. It explains why we use each category, how we protect access, how long records may remain and how you can ask for access or correction.

We may collect the contact details you submit, account and verification information, login events, device or browser signals, support messages and payment references. A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match status without needing unnecessary financial details.

Contact our account support route and state that you want an access request under the Privacy Policy. Include the email or phone detail linked to your profile. We may require a fresh login confirmation before sharing records, so another person cannot request them for you.

Yes, you can ask us to correct an inaccurate phone, email or profile detail. Send the existing value, the requested correction and your account identifier through support. We check the request against login security and any connected payment record before applying a change.

Cookies can preserve a browser session and remember account settings, helping you move between login and the lobby on a mobile device. You can adjust browser cookie controls. Some records may remain when they are needed for security, payment reconciliation or a legal duty.

We keep records while they support account operation, login protection, payment reconciliation, dispute handling or a legal requirement. After that need ends, we remove, anonymise or restrict the data where appropriate. A receipt linked to QRIS or bank transfer may require longer handling.

Where local law permits, you can request removal of eligible personal data by contacting support and completing an account check. We first explain any record that must remain for a payment dispute, security matter or legal obligation, then process the eligible part of your request.